FAQs

1. Features and Benefits
 1.  WHAT IS MYCASH? MyCash is a mobile wallet (with a companion prepaid Mastercard/ this will NOT be  available at launch but will be added   in phase 2) ...
Fri, 8 Mar, 2024 at 12:11 PM
2. Signing Up
6.  HOW DO I SIGN UP FOR MYCASH? You can register for a MyCash Wallet through the MyCash App, USSD Menu or by visiting any authorized Paymaster location is...
Fri, 8 Mar, 2024 at 12:12 PM
3. Safety and Security
14. IS MYCASH SAFE? Yes it is safe. Paymaster complies with our obligations under applicable data protection laws as regards relevant data in our possessio...
Fri, 8 Mar, 2024 at 12:13 PM
4. Updating the Account
18. WHAT DO I DO IF I CHANGE MY PHONE NUMBER? If you change your phone number, you will need to re-register with your new phone number by contacting our...
Fri, 8 Mar, 2024 at 12:20 PM
5. Fees
19. WHAT ARE THE FEES ASSOCIATED WITH THE MYCASH WALLET? Fees for Cash In, Cash Out, Bill Payment Fees for Bill Payments
Mon, 27 Mar, 2023 at 12:13 PM
6. General Questions
1.    CAN I HAVE MORE THAN ONE MYCASH WALLET? No, you are not allowed to have multiple MyCash wallets. Each MyCash wallet is tied to your TRN and mobile ph...
Fri, 8 Mar, 2024 at 1:10 PM
MyCash Customer Wallet Limits
N.B: POS Transaction Limit, ATM Withdrawal Limit and Merchant Transaction Limits are not yet available          POS Transaction limit is the SAME as OTC T...
Tue, 23 Jul, 2024 at 11:56 AM
MyCash Fit & Proper Locations
    PAYMASTER JAMAICA LIMITED - LOCATION LISTING     Count Branch Type  # Branch Name Location  Parish Fit & Proper Telephone # Independent ...
Mon, 20 Nov, 2023 at 11:35 AM
Billers Listing & Format
  Categories 13 Total Billers 77 Billers Format Telephone 3 Digicel Postpaid 18764183562 Flow Postpaid 187...
Fri, 15 Mar, 2024 at 4:56 PM
Steps For Unauthorized Registration
Once you receive a report of Unauthorized MyCash Registration the below information needs to be collected and reported to the Compliance Team immediately....
Wed, 21 Jun, 2023 at 3:08 PM