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• To receive the money from a Sender at a location, please follow the steps below:                                
  •  Step 1: Visit a Paymaster location near you during its opening hours.                                    
  • Step 2:Provide the Paymaster clerk ("Representative") with the reference number that is given to you by the Sender. Upon your transaction reference number being verified by the representative in the system, please be aware that we will require you to provide, among other things, the following information:                                        
    • Your full name, date of birth, address, phone number, email address, nationality, and gender;                
    • Information about your proof of identification;                                        
    • The purpose of the transaction;                                      
    • Your relationship with the sender; and                                     
    • Your sender's source of funds                                 
  •  Step 3: Provide the Representative with a government-issued photo ID that clearly                                        validates the identification information that your sender has provided on the money                                        transfer transaction.                                                                      
  • Step 4: The Representative will verify that your photo ID matches to your face to                                        validate the transaction before paying it to you.                              
  • Step 5: If the Representative is satisfied, the money will be counted in front of you, and you will receive the cash and two copies of your receipt. This cash shall be paid out in Jamaican Dollars at the rate in effect on the date the money is sent by the Sender.
  • Step 6: Sign the receipt to confirm that you have received the money in full and return one copy to the Representative.

Important to Note

If you are not able to provide all the documents and information required, or if the Representative has any doubts about their validity, accuracy or authorization, the Representative is not obligated to make payment to you.

Payments may be halted for anti-money laundering purposes without notice to you.

Collection at Paymaster may only be made during the operating hours of the relevant Paymaster location and subject to their compliance with local regulatory requirements.

If you do not collect money available to you for collection at Paymaster within ninety (90) days, the transfer will expire and we will have no obligation, after that ninety (90) day period, to make that payment to you.

The uncollected money may be sent back to the Sender.